Personal Warm E-Learning

Read 3 E-Learning Lessons Learned on the Road, and impressed with the first tip. It is really enlightening. This can go to one's teaching philosophy. Maybe I should add a section of distance education in my teaching philosophy. This is also a good research topic: how to make elearning courses warm and personal?

The scenario is below:

"I stopped in one of those airport shops to pick up a couple of knickknacks for my kids. The young woman who processed my sale really stood out.  It was one of the best customer service experiences that I‘ve had in recent years. ......What’s funny is that she really didn’t do anything out of the ordinary.  ...Yet, the experience with her really stood out.  Why?
It’s because she connected with me in a real way.  She had a welcoming disposition, warm smile, and actually engaged me.  As a busy traveler, I felt less like a sales order being processed and more like a real person.  What she did was connect with me as a person and not as a requirement to complete her job.  And it stood out.
...Learning is a very personal experience.  Yet so often, we’re treat those who take the courses like cattle being processed rather than real learners.  Here are a few ways that we make elearning impersonal:
What’s the equivalent to a warm smile and personal greeting in your course?  Are your elearning courses lacking personality?  Are there better ways for you to connect with those who have to take the course? "
updated

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